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Report card

Queensland Government community objectives Queensland Government community objectives
  • Delivering quality frontline services
  • Building safe, caring and connected communities.
Our services
  • Community legal education and information—through our website, publications, community legal education activities, statewide call centre and customer service counters
  • Legal advice and task assistance—over the phone, by video-link or face-to-face
  • Duty lawyer services—in criminal, family, domestic and family violence, child protection and administrative law
  • Lawyer assisted dispute resolution—for families facing separation, and for consumers and farmers
  • Representation in courts and tribunals—including criminal law, family law, child protection, domestic violence, anti-discrimination and consumer protection matters.
Performance indicators
  • Progress towards Queensland and Commonwealth Government targets
  • Audit outcomes demonstrate quality services
  • Client survey shows high levels of client satisfaction
  • Disadvantaged clients are able to access services
  • Services enhanced through policy reform and good stakeholderrelationships
  • Services delivered within budget
  • High levels of staff satisfaction
  • Business improvement projects support better services.
Outcomes
  • Worked to achieve Commonwealth Government (National Partnership Agreement on Legal Assistance Services) targets (see Table 3 in our performance).
  • Worked to achieve Queensland Government targets (see Table 4 in our performance).
  • 100 percent of audited preferred suppliers achieved an acceptable level of compliance with agreements and standards.
  • Ensured clients from key disadvantaged groups were able to access our services (see Table 5 in our performance).
  • Provided 21 policy responses to government.
  • Delivered our services within budget (see financial overview).
  • 64 percent of staff participated in the Working for Queensland Employee Opinion Survey, resulting in the organisation identifying areas for improvement and implementing an action plan.
  • Achieved targets set for business improvement projects (see objective 4 in our performance for more detail).
Priorities for the future
  • Continue to provide frontline legal services to disadvantaged Queenslanders.
  • Continue prudent management of Legal Aid Queensland’s finances.
  • Conduct an annual grants of aid fee review.
  • Provide legal help for people appealing National Disability Insurance Scheme decisions.
  • Expand civil law services provided to regional, rural and remote areas.
  • Pilot using technology to provide legal advice for domestic and family violence matters to women in regional and remote areas.
  • Relocate the Southport office and continue to refurbish the Herschel Street, Brisbane office.

 

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