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Feedback and complaints

We are interested in hearing what you think about our services it helps us improve what we do.

Your feedback —complaints, compliments and suggestions—are welcome and we take them seriously.

See our full Feedback and complaints policy for more information.

Giving feedback

You can make a complaint, compliment or suggestion by:

  • completing our online client feedback form
  • downloading, printing and completing our client feedback form(PDF, 222KB) and sending it to:
    Legal Aid Queensland
    GPO Box 2449
    Brisbane QLD 4001
  • calling 1300 65 11 88 (for the cost of a local call from a landline in Australia) and talking to one of our staff members
  • taking your form into any of our 14 offices around Queensland.

Complaints about the following issues must be made in writing:

  • Requests for a change of solicitor.
  • Complaints about the financial circumstances of another party.
  • All family law matters where there are current proceedings.

Please note:

  • Indigenous Queenslanders can call the Indigenous Infoline on 1300 650 143.
  • For the hearing impaired, call us via the National Relay Service: dial 133 677 and ask
    for 1300 651 188.
  • Staff will arrange an interpreter for you if you have difficulties with English.
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