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Legal Aid Queensland is committed to providing a quality service to all customers, as outlined in the Legal Aid Queensland Service Charter.
To provide quality legal services to financially disadvantaged people.
Legal Aid Queensland provides legal information and advice services to assist all Queenslanders. We also provide representation services to assist Queenslanders unable to afford the assistance of a solicitor.
Legal Aid Queensland can be contacted by telephone on 1300 65 11 88 for the cost of a local call from anywhere in Queensland.
Our website - www.legalaid.qld.gov.au - provides information about our services. You can also contact us through the website or look at our extensive range of legal information to help you with your legal problem.
If you are hearing impaired, a telephone typewriter service is available by ringing (07) 3238 3023.
Legal Aid Queensland solicitors provide legal advice services at 44 Herschel Street in Brisbane, and at 13 regional offices around the state. Legal advice is also provided by telephone. Our offices carry a wide range of written materials to assist you with your problem. Factsheets describing our services are available in nine different languages for individuals or community groups from our offices.
We are committed to providing a quality service to all customers and will adhere to the following standards:
Legal Aid Queensland is interested in what you think of its services and how it might improve. We seek your input in the following ways:
We want to continue to improve, so we welcome your feedback and invite you to complete a comment form at your local Legal Aid Queensland office or ring 1300 65 11 88, and have your views recorded by a client information officer. Or you may provide your feedback directly through our contact form.