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What if I'm not satisfied with a decision under the Right to Information Act 2009 (the RTI Act) or the Information Privacy Act 2009 (the IP Act)?

The RTI Act and IP Act provide two levels of review:

You can request an internal review in writing within 20 business days after the day you were given notice of the decision. Your application can be lodged in person at one of our offices, by post, fax or email to:

Senior Governance Officer
Legal Aid Queensland
GPO Box 2449
Brisbane Qld 4001
Phone 1300 65 11 88
Fax 07 3238 3410
Email rti@legalaid.qld.gov.au

The internal review will be done by an officer more senior to the original decision maker.

You are encouraged to exercise your internal review rights. It gives us the opportunity to improve our services. You do not have to request an internal review to be eligible to apply for an external review by the independent Information Commissioner.

You may apply to the Information Commissioner for an independent external review. An external review application must be made within 20 business days from the day you received notice of the results of the internal review. Your application can be lodged in person, by post, fax, email or online to:

Office of the Information Commissioner
Level 4, 300 Adelaide Street, Brisbane
PO Box 10143, Adelaide Street, Brisbane Qld 4000
Fax 07 3005 7150
Email administration@oic.qld.gov.au
Online http://oic.qld.gov.au/external-review/application-external-review

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