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This guide provides general information about how to resolve a dispute with a trader involving an amount of $25,000 or less.
The consumer-trader dispute claim procedures provide a quick and affordable way to help you collect what you are owed. You can do it yourself, without using a lawyer. This guide tells you:
If your dispute relates to purchasing a new or used warranted vehicle from a licenced motor dealer and the vehicle if defective, then you may be able to claim up to $100,000 in compensation. Get legal advice.
Consumer and trader disputes are disputes against another person, trader or company resulting from a contract for the supply of goods and services, up to $25,000.
Use the consumer and trader dispute section of this guide if:
you are a Queensland resident and the trader ordinarily carries on business in Queensland.
Do not use this guide if:
The QCAT has other processes for some of these claims. For more information visit their website www.qcat.qld.gov.au or call 1300 753 228.
It can sometimes be difficult to know whether your claim is a consumer and trader dispute. If you are unsure get legal advice from: