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What can I do if I need help urgently?

Call the police

If you are in danger and need urgent help, call the police on 000. If you would like information about accommodation in a women’s refuge call 1800 811 811.

Make a safety plan

If you are worried about your safety or the safety of your children, you should consider making a safety plan to use in case you need to leave your home quickly. It is important not to let the person you are afraid of see the plan. You might find it useful to develop the safety plan with a counsellor or a domestic violence prevention worker.

Below are some things you might want to consider including in your safety plan:

  1. Talk with someone you trust (confidentially) about your decision to stay in your home or whether to leave.
  2. Decide who you will call if you feel threatened or in danger. Keep those telephone numbers in a safe and handy place.
  3. Decide where you will go if you need a safe place. To a friend or family member’s place? To a women’s shelter?
  4. Identify a person or people who can support you at the times you feel particularly vulnerable.
  5. Decide what arrangements you will make to ensure your children are safe.
  6. Depending on the ages of the children, think about how you might help them to prepare for safety in ways that do not frighten them.
  7. Save some money for taxi fares or bus fares for emergency transport to a safe place.
  8. Keep an extra key to your house and car.
  9. Keep a change of clothing for you and your children.
  10. Pack all the medications you need.
  11. Know where all your important papers (passports, birth certificates, bank details, Medicare card) and records are so you can find them in a hurry.
  12. Consider keeping some clothing, medications, important papers, keys and some money at a friend’s house.
  13. If possible, practise travelling to the location you have chosen as a safe place.
  14. Remember telephone safety:
    1. 1800 numbers do not show on your telephone account but STD (long distance) numbers do. You can call Women’s Infolink on 1800 177 577 and they will transfer you to other numbers if necessary.
    2. The redial number on your telephone can be pressed to see what your last call was.
    3. Some telephone handsets display the telephone number of the person who has called on the screen.
    4. Some telephone systems can tell you the number of the most recent unanswered caller. If you do not want the respondent to know certain people or agencies are contacting you, let these people or agencies know and suggest that they make their phone number “private” or come up as “blocked”. They can do this by contacting their phone company.
  15. Get legal advice about separation and domestic violence orders (before you separate, if possible).
  16. Consider talking to police even if you do not wish to take out a domestic violence order, so they are aware of your circumstances.
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