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For free bushfire legal help call 1300 004 924.
Bushfire fact sheet
This factsheet outlines the process for making an insurance claim and explains your legal rights if your home or property has been damaged by a bushfire.
Legal information guide
Note: Please note that the Financial Ombudsman Service has stopped operation. Complaints about insurance claims are now handled by the Australian Financial Complaints Authority (AFCA). Please call 1800 931 678 or visit www.afca.org.au.
For a period of 12 months starting 1 July 2019, the Australian Financial Complaints Authority’s (AFCA) jurisdiction will be expanded to allow them to consider previously unheard disputes falling within its terms of reference relating to conduct dating back to 1 January 2008.
The following legal information guide may be able to help you if you have an insurance claim:
This guide helps Queenslanders with their insurance claims after a storm, cyclone or flood. It gives advice on home building and contents insurance policies — it doesn’t give advice on other types of insurance such as motor vehicle insurance policies.
Print version: When disaster strikes - cyclones, storms and floods
Please note: this publication is only available online.
Note:Some of these publications are currently being updated, and we are working to review this information and how these changes may affect you.
Please contact Legal Aid Queensland's bushfire legal advice line on 1300 004 924 for advice about your insurance claim.
Please note that the Financial Ombudsman Service has stopped operation. Complaints about insurance claims are now handled by the Australian Financial Complaints Authority (AFCA). Please call 1800 931 678 or visit www.afca.org.au.
Ph: (07) 3917 0407