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Natural disaster legal help

For free flood, storm, cyclone or bushfire legal help call 1300 004 924

Legal information guide

Note: Please note that the Financial Ombudsman Service has stopped operation. Complaints about insurance claims are now handled by the Australian Financial Complaints Authority (AFCA). Please call 1800 931 678 or visit www.afca.org.au.  

For a period of 12 months starting 1 July 2019, the Australian Financial Complaints Authority’s (AFCA) jurisdiction will be expanded to allow them to consider previously unheard disputes falling within its terms of reference relating to conduct dating back to 1 January 2008.

The following legal information guide may be able to help you if you have an insurance claim:

When disaster strikes — cyclones, storms and floods. A guide to getting your insurance claim paid.

This guide helps Queenslanders with their insurance claims after a storm, cyclone or flood. It gives advice on home building and contents insurance policies — it doesn’t give advice on other types of insurance such as motor vehicle insurance policies.

disaster-strikes-thumb.jpg   Print version: When disaster strikes - cyclones, storms and floods

Please note: this publication is only available online.

Legal information factsheets

Note:
Some of these publications are currently being updated, and we are working to review this information and how these changes may affect you.

Please contact Legal Aid Queensland's flood legal advice line on 1300 004 924 for advice about your insurance claim.

Please note that the Financial Ombudsman Service has stopped operation. Complaints about insurance claims are now handled by the Australian Financial Complaints Authority (AFCA). Please call 1800 931 678 or visit www.afca.org.au.  

Who else can help?

  • landlords in tenancy-related matters—The REIQ is offering a specialist flood hotline for landlords for 30 days—contact 1300 697 347
  • body corporates—contact the BCCM Information and Community Education Unit on 1800 060 119
  • business about commercial and business matters—North Queensland Business Centre is running a Small Business Recovery—contact 1300 654 689
  • hardship assistance from banks—visit the Australian Bankers Association website at www.ausbanking.org.au/doingittough

Media contacts

Amanda Catania
Miranda Greer
Ph: (07) 3917 0407

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