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For free flood, storm, cyclone or bushfire legal help call 1300 004 924.
Note: Please note that the Financial Ombudsman Service has stopped operation. Complaints about insurance claims are now handled by the Australian Financial Complaints Authority (AFCA). Please call 1800 931 678 or visit www.afca.org.au.
The following legal information guide may be able to help you if you have an insurance claim:
This guide helps Queenslanders with their insurance claims after a storm, cyclone or flood. It gives advice on home building and contents insurance policies — it doesn’t give advice on other types of insurance such as motor vehicle insurance policies.
Print version: When disaster strikes - cyclones, storms and floods
Please note: this publication is only available online.
For free bushfire legal help call 1300 004 924.
Residents of bushfire affected areas in Queensland can access free legal information and advice relevant to their circumstances from legal Aid Queensland. Call 1300 004 924 (for the cost of a local call from a landline in Australia) to get free legal information and advice, or to be referred to another organisation that can help with your problem.
Note:These publications are currently under review due to recent changes in this area of law. We are working to review this information and how these changes may affect you.
Please contact Legal Aid Queensland's flood legal advice line on 1300 004 924 for advice about your insurance claim.
Please note that the Financial Ombudsman Service has stopped operation. Complaints about insurance claims are now handled by the Australian Financial Complaints Authority (AFCA). Please call 1800 931 678 or visit www.afca.org.au.
Ph: (07) 3917 0407