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Energy and Water Ombudsman - Queensland

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The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service if you are unable to resolve a complaint with your electricity, gas or water supplier.  The EWOQ is committed to providing an effective, efficient and confidential service for residential and small business energy customers across Queensland and water customers in south east Queensland. With offices in Brisbane, Rockhampton and Cairns, they can work directly with you and your supplier to investigate and resolve complaints.

Before contacting the Energy Ombudsman, you must try to resolve the problem with your energy supplier first.

If you are not satisfied after contacting your energy supplier, you can contact the ombudsman to help resolve your complaint.

They can assist with unresolved complaints about:

  • problems with payment
  • account errors/disputes
  • disconnections
  • damages & loss
  • energy marketing
  • energy contract issues
  • vegetation management
  • supply quality & reliability
  • extensions to supply
  • connection of supply
  • customer service issues
  • guaranteed service levels
  • equipment issues
  • bursts, leaks, blockages and spills
  • privacy breaches by energy and water companies and credit reporting bodies.

Brisbane

In person: Level 16, 53 Albert Street (8.30am-5pm)

Write to: PO Box 3640 South Brisbane BC Qld 4101

Cairns

In person: Level 1, Cairns Corporate Tower, 15 Lake Street (8.30am-5pm)

Write to: PO Box 3640 South Brisbane BC Qld 4101

Rockhampton

In person: Level 2, 209 Bolsover Street (8.30am-5pm)

Write to: PO Box 3640 South Brisbane BC Qld 4101

Email: info@ewoq.com.au for general enquiries.   Lodge a complaint online.