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Office of the Commonwealth Ombudsman - VET Student Loans

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The Office of the Commonwealth Ombudsman investigates complaints about problems that VET FEE-HELP or VET Student Loans students have with their provider in Australia.

How the Ombudsman can help you

Can help students studying a:

  • diploma
  • advanced diploma
  • graduate certificate
  • graduate diploma course.

Can also help students who:

  • have used the VET FEE-HELP or the VET Student Loans programs to cover the cost of their studies, in full or in part
  • believe they may have a VET FEE-HELP or VET Student Loans debt they should not have
  • feel that their VET FEE-HELP or VET Student Loan approved provider has treated them unfairly.

To lodge a complaint regarding a VET FEE-HELP or a VET Student Loans training provider, contact 1300 362 072 or fill out the online complaint form.