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Office of the Inspector-General of Taxation - Taxation Ombudsman

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The Office of the Inspector-General of Taxation (IGT) can assist people with concerns or complaints they may have in relation to the administrative actions taken by the Australian Taxation Office (ATO) or the Tax Practitioners Board (TPB).

Examples of dealings or interactions the IGT can assist you with include:

  • the timeliness of responses to your requests
  • the conduct of ATO or TPB officers
  • the availability of services (such as the Tax Agent Portal)
  • whether the ATO auditor has considered all relevant information provided in your case.

If  the Office is not empowered to assist in your particular circumstances, they will still seek to assist by referring you to an agency or support provider who may be able to do so.

How to make a complaint