Use this guide if:
- you have missed loan payments
- you are having trouble keeping your loan payments up to date.
Some of the options listed in this guide are only available if your loan is regulated by the Consumer Credit Code. This guide assumes (unless stated otherwise) the Consumer Credit Code applies to your loan.
The Consumer Credit Code applies if:
- the loan contract date is after 1 November 1996
- the loan is predominantly for domestic or household purposes (not business)
- the contract indicates that you could have to pay a charge
- no more than two years have passed since the contract was rescinded, written off or discharged.
Do not use this guide if your problem is not about money you have borrowed.
If you took out the loan in another state, you should contact Legal Aid in that state because the law may not be the same.
You must get legal advice
You should use this guide along with legal advice. Never make any decisions without speaking to a solicitor first.
You can get legal advice from:
- Legal Aid Queensland – call 1300 65 11 88 for free advice
- a community legal centre – go to http://www.legalaid.qld.gov.au/ or call 1300 65 11 88 to check services in your area
- a private solicitor – call the Queensland Law Society on 07 3842 5842 or visit http://www.qls.com.au/ for names of solicitors who can help.