Has your property been damaged by a storm, cyclone or flood? - a guide to getting your insurance claim paid

During the wet season (between December and March) many Queenslanders experience extreme weather conditions like excessive rain, which can cause flooding. Knowing more about your flood insurance rights is an important step in protecting your property. Use this guide to help in claiming insurance after flooding damages your property.

Print version:

• Cover (PDF - 842Kb)
• Complete guide (PDF - 1.2Mb)

Please note: this is an online-only publication.

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• Disclaimer
• How can this guide help me?
• My home and contents have been damaged by water.What do I need to know?
• What does my policy cover?
• What if my policy is confusing or I didn't get a copy?
• What caused the damage?
• How do I prove the cause of the damages?
• What happens if my claim is rejected?
• What other issues do I need to consider?
• Useful contacts