Small Claims Tribunal - a consumer guide

This guide sets out general information about:

• your rights as a consumer
• the procedure for lodging a small claim
• how to fill out the forms required.

Print version:

• Complete guide (PDF - 1.7MB)
• Sample claim form (PDF - 53k)

• Sample affidavit (PDF - 53k)

View online:

• About this guide
• What is the Small Claims Tribunal?
• Consumers and contracts
• What are my legal rights when I buy goods or services?
• Can I resolve my dispute without going to the tribunal?
• Making a claim in the Small Claims Tribunal
• What happens after I lodge the claim form?
• How do I prepare for the hearing?
• The hearing
• The referee's decision
• Legal words and phrases explained
• Useful contacts