If a client would like to provide feedback about a service they received from Legal Aid Queensland, there is a compliments and complaints process in place.
The client, or an advocate on their behalf, can call Legal Aid Queensland on 1300 65 11 88. Staff can process the compliment or complaint over the phone, and will forward the feedback to a senior staff member in the appropriate area for action and response.
Feedback can be given anonymously. If the client would prefer a response to their feedback, and/or to be notified of the outcome, contact details can also be given.
Legal Aid Queensland encourages feedback to ensure business excellence and best practice for their clients.