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Feedback and complaints

Easter and ANZAC Day operating hours 

All Legal Aid Queensland offices are closed for the Easter long weekend from Friday 19 April to Monday 22 April 2019.  Our offices are also closed on Thursday 25 April 2019 for the ANZAC Day holiday. 

Our legal information line—1300 65 11 88, Indigenous information line—1300 65 01 43 and Counselling Notes Protect—1300 267 762 are also closed from Friday 19 April to Monday 22 April, and on Thursday 25 April 2019.

Our Youth Legal Advice Hotline—1800 527 527, is closed on Friday 19 April, Sunday  21 April and Monday 22 April. This hotline will be open from 7am to 5pm Saturday 20 April, and from 8am to 9pm Tuesday, Wednesday (23-24 April) and Friday 26 April. The hotline is closed on Thursday 25 April for the ANZAC Day holiday.   

If you need legal advice or help during this period, you can find a wide range of legal information online to help resolve your legal problem.   

Making a complaint or compliment?

We welcome comments from clients, community partners, and our suppliers.

Feedback may be about:

  • legal aid policies and processes
  • a staff member or supplier behaviour or attitude
  • a staff member or supplier performance or professional competence
  • privacy of confidentiality. 

You can contact us in the following ways:

Call us

Our legal information line

To get legal help—call Legal Aid Queensland on 1300 65 11 88
Monday to Friday, 8:30am to 5pm Australian Eastern Standard Time—for the cost of a local call (from a landline in Australia), except for public holidays. 

Questions about an application

For questions about an application for legal aid you have already submitted call 1300 383 900.

Youth Legal Advice Hotline

Young people can call 1800 LAQ LAQ (1800 527 527) to talk to a lawyer and get free and confidential legal advice about bail, diversionary options, being charged with an offence, talking to police and youth justice issues. Monday to Friday 8am to 9pm and Saturday 7am to 5pm (except for public holidays).

Indigenous information line

Call 1300 65 01 43 (cost of local call from a landline in Australia).

Counselling Notes Protect

A legal service for sexual assault counselling notes privilege call 1300 267 762.

Overseas callers

If you are calling from overseas you can call +61 7 3182 5181

Media inquiries

Visit our media inquires page for more detail

Need extra help?

Help for people with hearing or speech difficulties 

If you are deaf or have a hearing or speech impairment you can contact us using the National Relay Service. 

To make a call:

Help in another language  

Translating and interpreting service (TIS)

If you need to organise an interpreter in your language call the Translating and Interpreting Service (TIS) on 13 14 50. 
You can also listen to, or translate content on our website using our Browsealoud translation tool

In person

Visit an office in your area.

Contact form

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    Legal Aid Queensland—head office
    GPO Box 2449
    Brisbane QLD 4001

    Feedback and complaints policy

    See our full feedback and complaints policy for more information.

    Other contact details

    Fax—(07) 3238 3014

    LAQ directory switchboard—call 07 3182 5182.

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