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Privacy and security Your privacy
Legal Aid Queensland is committed to protecting user privacy. We understand that you are concerned about your privacy, and the confidentiality and security of any information provided. Legal Aid Queensland has developed a privacy plan based on the 11 information privacy principles contained in 
Information Standard 42 – Information Privacy
(PDF - 57k).
Cookies
This website uses cookies to collect information about our visitors and to track advertising campaign data. A ‘cookie’ is a small file that is sent to your computer when you visit our website. When you visit our website again, the cookie provides us with information about your interactions within our website. Cookies may store user preferences and other information. You can set your browser to refuse cookies or to indicate when a cookie is being sent. However, some of our website features or services may not function properly without cookies.
Information collected
Unless you specifically tell us, Legal Aid Queensland will not know who you are.
Any personal information you provide will only be used for the purpose specified at the time it is collected. If you are consulting a lawyer, Legal Aid Queensland may be required by law to disclose personal information to other government agencies or entities as required.
When you visit the Legal Aid Queensland website, our web servers make a record of your visit and records anonymous information for statistical purposes only. This information is:
- the type of browser, computer platform and screen resolution you are using
- your traffic patterns through our site such as:
- the date and time of your visit to the site
- the pages you accessed and documents downloaded
- the previous page you visited prior to accessing our site
- the Internet address of the server accessing our site
This information will only be made available to Legal Aid Queensland. No attempt will be made to identify your personal details except in the event of an investigation when a law enforcement agency may exercise a warrant to inspect our service providers records.
Email
As Legal Aid Queensland is a statutory authority, email correspondence sent to this site will be treated as a public record and will be retained as required by the Public Records Act 2002 (PDF - 419k) and other relevant regulations.
Your name and address will not be added to a mailing list and we will not disclose these details to third parties without your consent, unless required by law. However, email messages may be monitored by authorised IT Services staff for purposes such as system troubleshooting and maintenance.
We will disclose your email details to the relevant authorities if necessary to protect the safety of the public or to protect the rights and property of Legal Aid Queensland.
Security
This site does not provide open access facilities for securely transmitting information across the Internet. You are advised that there can be risks with transmitting information across the Internet.
This site contains links to other websites, but Legal Aid Queensland is not responsible for the privacy or security practices or the content of such websites.
Access to your information
You can ask whether we are keeping personal information about you by writing to the:
Information Coordinator (Privacy Contact Officer)
Legal Aid Queensland
GPO Box 2449
Brisbane Queensland 4001
If we do have information on file, you can ask to access a copy of it. You may also wish to apply to amend the information if you believe it to be incomplete, inaccurate, irrelevant, out of date or misleading. The application to amend the personal information must be in writing.
There is no charge for an individual to seek access to or apply to amend their personal information. However, your right of access to and amendment of personal information is subject to exemptions provided in the Freedom of Information Act 1992 (PDF - 660k) or any other Queensland law.
Please note that before providing you with any of your personal information, we will ask you to provide evidence of your identity.