We are interested in hearing what you think about our services – it helps us improve what we do.

Your feedback – complaints, compliments and suggestions – are welcome and we take them seriously. Please refer to our full Complaints and compliments policy for more information.

How can I give feedback?

You can make a complaint, compliment or suggestion by downloading, printing and completing our client feedback form (PDF - 225 KB) and sending it to:

Legal Aid Queensland
GPO Box 2449
Brisbane QLD 4001

You can also drop your form in to any of our 14 offices around Queensland.

Complaints, compliments and suggestions can also be made by:

• calling 1300 65 11 88 and talking to one of our staff members
• completing our online form
• writing to us at the above address.

Complaints about the following issues must be made in writing:

• Requests for a change of solicitor.
• Complaints about the financial circumstances of another party.
• All family law matters where there are current proceedings.

Please note

• Indigenous Queenslanders can call the Indigenous Infoline on 1300 650 143.
• For the hearing impaired, a TTY service is available by calling (07) 3238 3023.
• Staff will arrange an interpreter for you if you have difficulties with English.