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Contracts, consumer credit, guarantees 

Laws affecting this topic have recently changed

Legal Aid Queensland is working to review information about how new laws may affect you.

If you need to know more, contact the organisations listed at the bottom of this page.

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Legal Information

The Australian Consumer Law and unfair contracts

In July 2010 and January 2011, new national laws were introduced to protect consumers from unfair terms in contracts. The Australian Consumer Law website provides information about these changes. These laws include changes to consumer contracts for financial products, and for the supply of financial services.

The Australian Securities and Investment Commission (ASIC) also has important information about 'standard consumer contracts' including contracts for telecommunications, utilities, domestic building and finance agreements.

The Office of Fair Trading can also provide more information about quotes and contracts, including information about the types of contract terms that might be considered unfair.

What is a contract? Can it be verbal (ie just spoken) or does it need to be in writing?

A contract is a legally binding agreement.

Sometimes a contract can be verbal, but some contracts must be in writing. Some examples of where a contract must be in writing are contracts to buy or sell a house or land, getting credit, that is credit contracts, contracts of guarantees or door-to-door sales contracts.

Do children have legal capacity to make a binding contract?

The parents of children under 18 are their legal guardians. This means they have responsibility for the long term wellbeing of the children such as responsibility for decisions about their religion and schooling.

In many situations parents are required to sign on behalf of children under 18. In some situations children do have legal capacity to act on their own behalf. If they have sufficient understanding of the significance of what they are doing, they may make a binding contract for the necessities of life or they may make decisions about their own medical treatment if they understand its significance.

Each legal situation needs to be assessed on its own merits and you should get legal advice.

How do I enter into a contract?

The law says to make a contract you need to have:

  • An offer made and accepted
  • An agreement about all the essential features of the contract, eg sale price, description of the item, due date for payment
  • Consideration - this means that you and each person entering the contract must promise to do something or give something of value, and
  • An intention to create the contract. If the contract is between you and friends or relatives, it can sometimes be difficult to show the intention to have the arrangements as a legally binding agreement, that is a contract. But in a commercial or consumer deal it is easy to confirm the intention to create the contract. If you can show that there was an intention to create the legal agreement, then the arrangement can be a legally binding contract.

Should I see a lawyer?

If you have any questions about a particular contract you should get legal advice. A lawyer will need to see all documents which are related to the contract before giving advice.

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Do I need legal advice?

You may need legal advice if you

  • are considering applying to QCAT or court to resolve a debt dispute
  • have an order from QCAT or the court that someone owes you money, but they still won't pay
  • have questions about a particular contract.
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Where can I get legal advice

Legal Aid Queensland may provide legal advice about recovering personal debts. We cannot give advice to businesses, or give advice about recovering debts on behalf of a business or company.

The following organisations may be able to give legal advice on your matter.

Community legal centres give legal information and advice on a range of topics. Contact them to see if they can help with your matter.

Queensland Law Society can refer you to a specialist private solicitor for advice or representation on personal or business matters.

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Who else can help?

These organisations may also assist with your matter. They do not provide legal advice.

Australian Competition and Consumer Commission (ACCC)

The ACCC has information about

The ACCC and ASIC have produced a new publication about your rights and responsibilities when you owe a debt, called Dealing with Debt

ASIC's MoneySmart

The Australian Securities and Investments Commission have powers to protect consumers against misleading or deceptive and unconscionable conduct affecting all financial products and services, including credit.

The MoneySmart website is maintained by ASIC to provide independent guidance for consumers making decisions about their personal finances. They provide information about

MoneySmart can also offer helpful information about important life events, including

  • Buying a mobile
  • Starting work
  • Buying a car
  • Buying a home
  • Having a baby
  • Losing your job
  • Divorce or separation
  • Losing your partner

CHOICE Online

Choice is a consumer advocacy group which campaigns to protect and assist consumers through changes to laws and industry practices. Choice publishes regular articles relating to Consumer Protection, Money, and other consumer related issues.

Insolvency and Trustee Service of Australia (ITSA)

ITSA provides information about bankruptcy, including how to become bankrupt, making a person bankrupt, what debts are covered, consequences of bankruptcy and more.

Office of Fair Trading (Department of Employment, Economic Development and Innovation)

The role of the Office of Fair Trading (OFT) is to ensure the marketplace remains fair and safe for both consumers and business. OFT can help with the following matters:

Privacy Commissioner

The Privacy Commissioner handles complaints about misuse of personal information and inaccurate credit reports.

Queensland Civil and Administrative Tribunal (QCAT)

QCAT can hear debt disputes, consumer and trader disputes;and other minor civil disputes, if the amount is under $25,000. You should try to resolve your dispute with the other party before asking QCAT to hear your dispute.

VEDA Advantage

VEDA Advantage handles complaints about inaccurate credit reports. They are the major credit reporting agency and can provide you with a free copy of your credit report.

Energy and Water Ombudsman

The Energy and Water Ombudsman offers a free service to help resolve disputes with electricity, gas or water suppliers.

Telecommunications Industry Ombudsman (TIO)

The TIO provides free alternative dispute resolution scheme for unresolved complaints about telephone or internet services.

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Disclaimer — Copyright 1997 Legal Aid Queensland. This content is provided as an information source only and is not legal advice. If you have a legal problem, you should seek legal advice from a lawyer. Legal Aid Queensland believes the information is accurate as at 1 July 2007 but accepts no responsibility for any errors or omissions and denies all liability for any expenses, losses, damages and costs you might incur due to the information being inaccurate or incomplete in any way.



Last modified: 14 December 2011 3:15PM
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Contracts, consumer credit, guarantees