On this page:
What can Legal Aid Queensland (LAQ) provide to rural and regional communities?
- legal information through publications, our website and client information officers who can be contacted on 1300 65 11 88
- information about other organisations which may be able to help
- free legal advice by telephone 9.00am to 4.30pm or face-to-face at a local office
- legal representation in cases which meet the guidelines
- community legal education
- access to videoconferencing facilities
- promotion of community access points.
How do LAQ and the community access point (CAP) keep in contact?
- a staff member from the relevant LAQ regional office contacts the CAP at least bimonthly
- legal updates
- quarterly regional link-ups.
How does LAQ know its services are relevant and needed?
- feedback from CAPs
- numbers of people referred by the CAPs
- number of contacts by CAPs to the regional office
- increased proportion of people from designated areas accessing legal advice.
What training does LAQ provide to CAPs?
Staff at CAPs are trained to know:
- what a legal issue is, including how to identify situations which require urgent attention
- how to access LAQ services
- how to establish rapport with prospective clients
- problem solving
- how to maintain confidentiality
- where Internet access is available, how to locate and use the database to access legal information
- where videoconferencing facilities are available, how to make an appointment for legal advice and how to link for a videoconference appointment.