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Community access points and Legal Aid Queensland 

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What can Legal Aid Queensland (LAQ) provide to rural and regional communities?
  • legal information through publications, our website and client information officers who can be contacted on 1300 65 11 88
  • information about other organisations which may be able to help
  • free legal advice by telephone 9.00am to 4.30pm or face-to-face at a local office
  • legal representation in cases which meet the guidelines
  • community legal education
  • access to videoconferencing facilities
  • promotion of community access points.

How do LAQ and the community access point (CAP) keep in contact?

  • a staff member from the relevant LAQ regional office contacts the CAP at least bimonthly
  • newsletters
  • legal updates
  • quarterly regional link-ups.

How does LAQ know its services are relevant and needed?

  • feedback from CAPs
  • numbers of people referred by the CAPs
  • number of contacts by CAPs to the regional office
  • increased proportion of people from designated areas accessing legal advice.

What training does LAQ provide to CAPs?

Staff at CAPs are trained to know:

  • what a legal issue is, including how to identify situations which require urgent attention
  • how to access LAQ services
  • how to establish rapport with prospective clients
  • problem solving
  • how to maintain confidentiality
  • where Internet access is available, how to locate and use the database to access legal information
  • where videoconferencing facilities are available, how to make an appointment for legal advice and how to link for a videoconference appointment.

Last modified: 17 February 2010 1:35PM
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Community access points and Legal Aid Queensland