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About us

Our purpose, vision and values

Our purpose

To provide quality legal services to financially disadvantaged people.

Our vision

To be a leader in a fair justice system where people are able to understand and protect their legal rights.

Our values

Social justice

We seek to protect people’s rights, promote fair treatment, and help those at risk of social exclusion.

Respect

We respect the people we assist and those with whom we work.

Quality

We continue to improve the quality of our work and the outcomes for our clients.

Effectiveness

We deliver innovative, sustainable and cost-effective services.

Accountability

We are accountable for our actions and decisions.

Who we are and what we do

Legal Aid Queensland provides legal help to financially disadvantaged Queenslanders. We are an independent statutory authority that operates under the Legal Aid Queensland Act 1997.

We receive state government funding to provide legal services for state law matters, and federal government funding to provide the legal services designated in the National Partnership Agreement on Legal Assistance Services.

Our services include community legal education, information and referral, advice and minor assistance, lawyer assisted dispute resolution, duty lawyer services, and litigation services. Our services are provided across a range of areas of law including crime, family, child protection, child support, domestic violence, social security, consumer protection and anti-discrimination.

Our work contributes to the Queensland Government’s objective of revitalising frontline services. We deliver vital legal services to disadvantaged Queenslanders who cannot afford to engage a lawyer. Many of our programs, like our advice services, child protection program, domestic violence services, and consumer protection services, are helping to break the cycle of disadvantage for Queenslanders.

Our head office is in Brisbane. To meet the needs of Queenslanders living in rural and regional areas, we offer our services from 13 regional offices: Southport, Ipswich, Toowoomba, Woodridge, Inala, Caboolture, Maroochydore, Bundaberg, Rockhampton, Mackay, Mount Isa, Townsville and Cairns. Our regional office staff work with a network of community access points which act as information outposts and referral points in communities. We also coordinate Regional Legal Assistance Forums around the state to identify emerging legal needs and help determine which service is best placed to meet needs.

We provide free community legal education, legal information, legal advice and duty lawyer services to all Queenslanders. While our advice services are not formally means and merit tested, we do seek to focus them on people most at risk of social exclusion.

We purchase litigation and dispute resolution services from our in-house legal practice and preferred supplier law firms around the state to maximise legal services available to disadvantaged Queenslanders. Staff assess individual legal aid applications by applying a means and merit test and manage the funding arrangements for cases where aid is approved.

We also respond to requests from the state and federal governments for submissions on legislative reforms and other matters.

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