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Report card

Queensland Government community objectives

  • Delivering quality frontline services
  • Building safe, caring and connected communities.

Our services

  • Preventative legal services—community legal education, and information and referrals through our website, statewide call centre and customer service counters
  • Early intervention—legal advice and minor assistance over the phone or face-to-face
  • Duty lawyer services—in criminal, family and administrative law
  • Lawyer assisted dispute resolution—for families facing separation, and for consumers and farmers
  • Representation in courts and tribunals—including criminal law, family law, child protection, domestic violence, anti-discrimination and consumer protection matters.

Performance indicators

  • Progress towards Queensland and Commonwealth Government targets
  • Audit outcomes demonstrate quality services
  • Client survey shows high levels of client satisfaction
  • Disadvantaged clients are able to access services
  • Services enhanced through policy reform and good stakeholder relationships
  • Services delivered within budget
  • High levels of staff satisfaction
  • Business improvement projects support better services.

Outcomes

  • Worked to achieve Commonwealth Government (National Partnership Agreement on Legal Assistance Services) targets (see Table 2 in Our Performance).
  • Worked to achieve Queensland Government targets (see Table 3 in Our Performance).
  • 95 percent of audited preferred suppliers achieved an acceptable level of compliance with agreements and standards.
  • Our biennial client survey showed satisfaction with our services remains high, with overall satisfaction rated 7.7 out of 10.
  • Ensured clients from key disadvantaged groups were able to access our services (see Table 4 in Our Performance).
  • Provided nine policy responses to government.
  • Delivered our services within budget (see financial overview).
  • 47 percent of staff participated in the Working for Queensland Employee Opinion Survey, resulting in the organisation identifying areas for improvement and implementing an action plan.
  • Achieved targets set for business improvement projects (see Our systems and processes in Our Performance).

Priorities for the future

  • Continue to provide frontline legal services to disadvantaged Queenslanders.
  • Continue prudent management of Legal Aid Queensland’s finances.
  • Conduct an annual grants of aid fee review.
  • Complete the Legal Aid Queensland website redevelopment.
  • Expand our child protection duty lawyer services.
  • Expand our domestic and family violence duty lawyer services (see below for more information).
  • Participate in the Queensland Government’s Domestic Violence Court at Southport.
  • Expand our Legal Advice Referral Pathways Program.
  • Continue to improve staff accommodation.

 

Providing legal help to Queenslanders affected by domestic and family violence
Domestic and family violence duty lawyer service expands statewide

As part of the Queensland Government’s commitment to addressing domestic and family violence in the community, Legal Aid Queensland will receive an extra $1.1 million in funding in 2015–16 to expand its domestic and family violence duty lawyer services statewide.

The establishment of a statewide court-based duty lawyer service for domestic and family violence matters was one of the recommendations of the Special Taskforce on Domestic and Family Violence in Queensland, chaired by the Honourable Quentin Bryce AD, CVO, former Governor-General of Australia.

We have been providing domestic and family violence duty lawyer services in Brisbane, Richlands and Beenleigh for some time. Our domestic violence duty lawyer service at Southport began in 2014.

From October 2015, the service will be expanded to Caboolture, Ipswich, Toowoomba, Maroochydore, Bundaberg, Rockhampton, Mackay, Mount Isa, Townsville and Cairns.

Duty lawyers provide free legal information and advice to applicants and respondents in domestic and family violence matters, help people fill out forms and documents needed for that day in court and also talk to the clients about their eligibility for ongoing legal representation from Legal Aid Queensland.

Having lawyers available to provide advice to people about their domestic violence issues and related family law issues helps them to be properly informed before going into court and to feel more confident negotiating the legal process and more accepting of the outcomes.

The expanded service will be delivered by in-house Legal Aid Queensland lawyers, private law firms that do legal aid work and community legal centres. The service will operate one day a week in each location except Southport and Beenleigh, which sit more frequently.

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