Main Content Anchor

Report card

Queensland Government community objectives	Delivering quality frontline services Building safe, caring and connected communities.
Our services	Community legal education and information—through our website, publications, community legal education activities, statewide call centre and customer service counters Legal advice and task assistance—over the phone, by video-link or face-to-face Duty lawyer services—in criminal, family, domestic and family violence, child protection and administrative law Lawyer assisted dispute resolution—for families facing separation, and for consumers and farmers Representation in courts and tribunals—including criminal law, family law, child protection, domestic violence, anti-discrimination and consumer protection matters.
Performance indicators	Progress towards Queensland and Commonwealth Government targets Audit outcomes demonstrate quality services Client survey shows high levels of client satisfaction Disadvantaged clients are able to access services Services enhanced through policy reform and good stakeholderrelationships Services delivered within budget High levels of staff satisfaction Business improvement projects support better services.
Outcomes	Worked to achieve Commonwealth Government (National Partnership Agreement on Legal Assistance Services) targets (see Table 3 in our performance). Worked to achieve Queensland Government targets (see Table 4 in our performance). 100 percent of audited preferred suppliers achieved an acceptable level of compliance with agreements and standards. Ensured clients from key disadvantaged groups were able to access our services (see Table 5 in our performance). Provided 21 policy responses to government. Delivered our services within budget (see financial overview). 64 percent of staff participated in the Working for Queensland Employee Opinion Survey, resulting in the organisation identifying areas for improvement and implementing an action plan. Achieved targets set for business improvement projects (see objective 4 in our performance for more detail).
Priorities for the future	Continue to provide frontline legal services to disadvantaged Queenslanders. Continue prudent management of Legal Aid Queensland’s finances. Conduct an annual grants of aid fee review. Provide legal help for people appealing National Disability Insurance Scheme decisions. Expand civil law services provided to regional, rural and remote areas. Pilot using technology to provide legal advice for domestic and family violence matters to women in regional and remote areas. Relocate the Southport office and continue to refurbish the Herschel Street, Brisbane office.

Last updated 14 March 2017