 Queensland Government community objectives |
- Delivering quality frontline services
- Building safe, caring and connected communities.
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| Our services |
- Community legal education and information—through our website, publications, community legal education activities, statewide call centre and customer service counters
- Legal advice and task assistance—over the phone, by video-link or face-to-face
- Duty lawyer services—in criminal, family, domestic and family violence, child protection and administrative law
- Lawyer assisted dispute resolution—for families facing separation, and for consumers and farmers
- Representation in courts and tribunals—including criminal law, family law, child protection, domestic violence, anti-discrimination and consumer protection matters.
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| Performance indicators |
- Progress towards Queensland and Commonwealth Government targets
- Audit outcomes demonstrate quality services
- Client survey shows high levels of client satisfaction
- Disadvantaged clients are able to access services
- Services enhanced through policy reform and good stakeholderrelationships
- Services delivered within budget
- High levels of staff satisfaction
- Business improvement projects support better services.
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| Outcomes |
- Worked to achieve Commonwealth Government (National Partnership Agreement on Legal Assistance Services) targets (see Table 3 in our performance).
- Worked to achieve Queensland Government targets (see Table 4 in our performance).
- 100 percent of audited preferred suppliers achieved an acceptable level of compliance with agreements and standards.
- Ensured clients from key disadvantaged groups were able to access our services (see Table 5 in our performance).
- Provided 21 policy responses to government.
- Delivered our services within budget (see financial overview).
- 64 percent of staff participated in the Working for Queensland Employee Opinion Survey, resulting in the organisation identifying areas for improvement and implementing an action plan.
- Achieved targets set for business improvement projects (see objective 4 in our performance for more detail).
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| Priorities for the future |
- Continue to provide frontline legal services to disadvantaged Queenslanders.
- Continue prudent management of Legal Aid Queensland’s finances.
- Conduct an annual grants of aid fee review.
- Provide legal help for people appealing National Disability Insurance Scheme decisions.
- Expand civil law services provided to regional, rural and remote areas.
- Pilot using technology to provide legal advice for domestic and family violence matters to women in regional and remote areas.
- Relocate the Southport office and continue to refurbish the Herschel Street, Brisbane office.
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