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Report card
Queensland Government community objectives |
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Delivering quality frontline services
Building safe, caring and connected communities.
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Our services |
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Community legal education-through publications, information sessions and webinars, collaborative projects and community events
Information and referral-through our website, statewide call centre and customer service counters
Legal advice and legal task services-over the phone, by video-link
or face-to-face
Duty lawyer services-in criminal, family, domestic and family violence, child protection, anti-discrimination and employment law
Lawyer assisted dispute resolution-for families facing separation, consumers and farmers
Representation in courts and tribunals-including criminal law, family law, child protection, domestic violence, anti-discrimination and consumer protection matters.
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Performance indicators |
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- Progress towards Queensland and Commonwealth Government targets
- Audit outcomes demonstrate quality services
- Client survey shows high levels of client satisfaction
- Disadvantaged clients are able to access services
- Services enhanced through policy reform and good stakeholder relationships
- Services delivered within budget
- High levels of staff satisfaction
- Business improvement projects support better services.
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Outcomes |
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- Achieved Commonwealth Government (National Partnership Agreement on Legal Assistance Services) targets (see Table 3 on page 25).
- Achieved Queensland Government targets (see Table 4 on page 26).
- 99 percent of audited preferred supplier files achieved an acceptable level of compliance with standards.
- Our biennial client survey showed satisfaction with our services is high, with overall satisfaction rated 7.4 out of 10.
- Ensured clients from key disadvantaged groups were able to access our services (see Table 5 on page 46).
- Provided 28 policy/law reform responses to government.
- Delivered our services within budget (see financial overview on page 15).
- Achieved targets set for business improvement projects (see page 54 for more detail).
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Priorities for the future |
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- Continue to provide quality cost effective legal services statewide.
- Improve the availability of child protection legal services.
- Align our services with Youth Justice reforms.
- Enhance our Farm and Rural Legal Service.
- Continue to support the government in its response to domestic and family violence.
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Last updated 12 October 2017