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Report card 2018–18 annual report
Queensland Government community objectives
- Be a responsive government
- Keep communities safe
- Community legal education and information—through our website, publications, community legal education activities, statewide contact centre and customer service counters
- Legal advice and task assistance—over the phone, by video-link or face-to-face
- Duty lawyer services—in criminal, family, domestic violence, child protection, anti-discrimination, employment and administrative law
- Lawyer assisted dispute resolution—for families facing separation, and for consumers and farmers
- Representation in courts and tribunals—including criminal law, family law, child protection, domestic violence, mental health and some civil law matters.
- Progress towards Queensland and Commonwealth Government targets
- Audit outcomes demonstrate quality services
- Client survey shows high levels of client satisfaction
- Disadvantaged clients are able to access services
- Participation in collaboration processes and developing policy
- High levels of staff satisfaction
- Maintain a safe workforce
- Responsible budget management
- Business support projects completed.
- Achieved Commonwealth Government (National Partnership Agreement on Legal Assistance Services) targets (see Table 3 in Our performance).
- Achieved Queensland Government targets (see Table 4 in Our performance).
- Conducted targeted compliance activity and full file audits throughout the year, and identified and actioned improvement opportunities.
- The bi-annual client survey was not conducted in 2018–19. It will be conducted in early 2019–20.
- Ensured clients from key disadvantaged groups were able to access our services (see Table 6 in Our performance ).
- Provided 33 policy/law reform responses and contributed to three National Legal Aid submissions to government.
- 86 percent of Employee Opinion Survey respondents reported high levels of satisfaction with Legal Aid Queensland.
- Provided psychological wellness, and health and wellbeing programs for staff (see Our performance for more detail).
- Financial position remains healthy (see Financial overview in Financial overview).
- Completed business support projects.
Priorities for the future
- Continue to provide quality cost effective legal services statewide.
- Pilot the Client Assistance Service for vulnerable clients.
- Start trialling lawyer assisted mediation for family law property matters.
- Administer the legal representation for parties subject to the ban on cross examination in family law matters.
- Roll out the Youth Practitioner Certification Program to in-house lawyers and preferred suppliers across the state.
- Improve service delivery to Aboriginal and Torres Strait Islander people.
- Increase fees paid to duty lawyers and practitioners who do legal aid work.
- Continue to pursue our goal of Legal Aid Queensland being a ‘centre of excellence’.
- Continue to build a health and wellbeing program for our staff.
- Upgrade our standard operating environment to Windows 10 and Office 365.
- Replace our key business systems LAQ Office and Grants Online.
Last updated 21 October 2019