2020–21 annual report about us

Our role, purpose, vision and values

Our role

We provide legal assistance to financially disadvantaged people throughout Queensland.

Our purpose

To maintain the rule of law, protect legal rights, contribute to the efficiency of the justice system and reduce the social impacts of legal problems.

Our vision

To be a leader in a fair justice system where people are able to understand and protect their legal and human rights.

Our values

Social justice

We seek to protect people’s legal and human rights, promote fair treatment and help those at risk of social exclusion.


We respect the people we assist and those with whom we work and their safety.


We strive to improve the quality of our work and the outcomes for our clients.

Cost effectiveness

We deliver innovative, sustainable, quality and cost-effective services.


We are accountable for our actions and decisions.

Who we are and what we do

Legal Aid Queensland provides legal help to financially disadvantaged Queenslanders. We are an independent statutory authority that operates under the Legal Aid Queensland Act 1997.

We receive state government funding to provide legal services for state law matters, and federal government funding to provide the legal services designated in the National Legal Assistance Partnership.

Our services include community legal education (CLE) and information, legal advice and task assistance, duty lawyer services, lawyer assisted dispute resolution, and representation in courts and tribunals. Our services are provided across a range of areas of law including crime, family, child protection, child support, domestic and family violence, social security, consumer protection, employment and anti-discrimination.

Our work contributes to the Queensland Government’s objective: Backing our frontline services. We deliver vital legal services to financially disadvantaged people who cannot afford to engage a lawyer. Our programs help to break the cycle of disadvantage for Queenslanders.

Our head office is in Brisbane. To meet the needs of Queenslanders living in rural and regional areas, we implement a range of strategies, including a statewide client contact centre and offering our services from 13 regional offices: Southport, Ipswich, Toowoomba, Woodridge, Inala, Caboolture, Maroochydore, Bundaberg, Rockhampton, Mackay, Mount Isa, Townsville and Cairns. Our regional office staff work with a network of community access points that act as information outposts and referral points in communities. We also participate in the Queensland Legal Assistance Forum and Regional Legal Assistance Forums.

We provide free CLE, legal information and referral, legal advice and legal task services, and duty lawyer services.

We provide duty lawyer, representation and dispute resolution services through a mixed service delivery model involving our in-house legal practice and preferred supplier law firms around the state to maximise legal services available to disadvantaged Queenslanders. Staff assess individual legal aid applications against the Legal Aid Queensland funding guidelines and by applying means and merits tests, and manage the funding arrangements for cases where aid is approved.

We also respond to requests from the state and federal governments for submissions on legislative reforms and other matters.

Last updated 26 October 2021