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Strategic Plan 2020-24

laq_strategic-plan-2019-23.jpg   Print version: Legal Aid Queensland's Strategic Plan 2020-24(PDF, 45KB)

Our Strategic Plan 2020-24(PDF, 45KB) articulates our direction, purpose, vision and value to staff, clients and other stakeholders, and sets the parameters for operational plans.

Our strategic planning process looks at:

  • our past performance, and how future performance might be improved
  • issues emerging in the internal and external environments that may influence the future
  • what objectives we might realistically aim for during the planning period, including how services and efficiency might be improved
  • how those objectives will be achieved, including the resources required
  • how success will be measured and reported
  • the risks involved and how we will deal with them.

The strategic plan outlines the objectives and strategies for a four year period. It also shows the key performance indicators that will be used to monitor if these objectives are achieved.

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