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The law protects consumers when they buy goods by implying certain basic warranties. This means the goods or services you buy must:
The trader can provide you with extra warranties, but by the law the goods already have these basic implied warranties.
Second hand goods may not have to meet the same standards as new goods—it depends how they were sold.
If an implied warranty has been breached you are legally entitled to a refund (even if there is a sign saying ‘no refund’).
For example, you are entitled to a refund if the goods: