 |
Download print version(PDF, 661KB)
Order this poster
A4 size (21cm x 29.7cm)
Our service promise to children and young people
If you're a child or young person asking Legal Aid Queensland for help about your legal rights or your legal matters,
we promise to:
Understand you
- understand what's going on in your life that can make it difficult for you to talk to lawyers and access the legal system
- respect your culture
- know what research says about children and young people and use it to help us understand you or question it when we need to
Communicate in a way you understand
- make sure we know the safe and best places to send your mail, call or email you
- plan for meeting with you by thinking about what we have to explain to you and what we need you to understand
- make sure you understand what can happen if you're giving a lawyer directions (lawyer's call this giving instructions)
Do a good job
- be prepared for when we talk to you by reading all the material, doing research and explaining all your options
- explain our role, what we can and can't do for you, and where to go if we can't help you with a problem
- find other services that can support and help you if we can't
- understand you may rely on adults in your life to get the legal help you need; we will work with them when we can and will explain when we can't
|