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Useful contacts

Your local Legal Aid Queensland office

See the office details on the back of this guide, visit www.legalaid.qld.gov.au or call us on 1300 65 11 88.

Other useful contacts

Insurance Law Service (Consumer Credit Legal Centre (NSW) Inc.)

PO Box 538, Surry Hills NSW 2010
National Toll Free: 1300 663 464
www.insurancelaw.org.au

Australian Financial Complaints Authority

GPO Box 3, Melbourne Victoria 3001
Phone: 1800 931 678
Email: info@afca.org.au
www.afca.org.au

Insurance Council of Australia

PO Box R1832 Royal Exchange Sydney, NSW 1225
Phone: (02) 9253 5100
Fax: (02) 9253 5111
Toll Free: 1300 728 228
www.insurancecouncil.com.au

General Insurance Code of Practice

www.insurancecouncil.com.au/cop

National Insurance Brokers Association

Level 18, 111 Pacific Highway, North Sydney NSW 2060
Phone: (02) 9964 9400
Fax: (02) 9964 9332
www.niba.com.au

Queensland Office of Fair Trading

Department of Justice and Attorney-General
GPO Box 3111 Brisbane QLD 4001
Phone: 13 74 68
www.qld.gov.au/law/fair-trading

Last updated 22 March 2022

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