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The Plumbing Industry Council operates as an industry body, administered by the Queensland Government, working to protect public health and safety through Queensland's plumbing and drainage licensing system.
The council's responsibilities include:
- investigating complaints relating to licensed and unlicensed work
- granting plumbing and drainage licences and endorsements on licences
- investigating alleged breaches by plumbers performing work that does not meet the relevant technical standards or is in breach of their licence
- disciplining licensees by issuing reprimands, cautions or an infringement notice, imposing conditions on their licence, suspending or cancelling their licence.
Complaints and feedback about plumbing work can be submitted online using the Plumbers feedback or complaints form or by downloading a form from that site and sending by post or email.