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The RTA assists tenants, lessors, agents, residents and service providers in the following ways:
- Rental Bond Custodial Service - Holds and refunds rental bond money
- Tenancy information and education- Free information to all tenants, lessors, agents residents and service providers in Queensland
- Dispute Resolution Service - Offers information about tenancy law, a telephone "shuttle" negotiation service and conciliation conferences
- Investigations Unit - Investigates and prosecutes offences under the legislation when appropriate.