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Australian Financial Complaints Authority - AFCA

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AFCA considers complaints that previously would have been handled by the Financial Ombudsman Service, the Credit and Investments Ombudsman and the Superannuation Complaints Tribunal. They are the dispute resolution scheme for financial services.

AFCA considers complaints about:

What they do

AFCA's role is to assist consumers and small businesses to reach agreements with financial firms about how to resolve their complaints. They are impartial and independent. They do not act for either party to advocate their position. If a complaint does not resolve between the parties, AFCA will decide an appropriate outcome.

Last updated 20 August 2020