Australian Financial Complaints Authority - AFCA

AFCA considers complaints that were previously handled by the Financial Ombudsman Service, the Credit and Investments Ombudsman and the Superannuation Complaints Tribunal.

What they do

AFCA's role is to assist consumers and small businesses to reach agreements with financial firms about how to resolve their complaints. They are impartial and independent. They do not act for either party to advocate their position. If a complaint does not resolve between the parties, AFCA will decide an appropriate outcome.

AFCA considers complaints about:

• credit, finance and loans
• insurance
• banking deposits and payments
• investments and financial advice
• superannuation.