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Office of the Commonwealth Ombudsman - Postal Industry Ombudsman

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The Office of the Commonwealth Ombudsman, through the Postal Industry Ombudsman, can investigate complaints about the postal operators listed below:

  • Australia Post
  • StarTrack
  • FedEx Australia (Federal Express Australia)
  • Cheque-Mates
  • D and D Mailing Services

The service is free, independent and impartial and represents neither consumers nor postal operators. When systemic issues are identified, the service works with postal operators and the broader industry to fix the problem and improve services or administration.

ComplaintsOnline Complaint Form

Last updated 4 May 2021