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The Office of the Health Ombudsman is Queensland's health service complaints agency. The Office of the Health Ombudsman is an independent statutory authority and the one place all Queenslanders should go if they have a complaint about a health service provided to them, a family member or someone in their care.
Receive and investigate complaints about health services and health service providers, including registered and unregistered health practitioners.
Decide what action to take in relation to those complaints and, in certain instances, take immediate action to protect the safety of the public.
Monitor the health, conduct and performance functions of the Australian Health Practitioner Regulation Agency and national health practitioner boards.
Provide information about minimising and resolving health service complaints.
Report publicly on the performance of our functions.
You can make a complaint to the Health Ombudsman about any aspect of a health service, such as:
- diagnosis, treatment or care
- sharing your information without permission
- inappropriate behaviour by a provider
- the quality of the health service provided
- how a provider has dealt with your complaint.
How to make a health service complaint