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Office of the Information Commissioner - (RTI)

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The Office of the Information Commissioner (OIC) promotes the principles and practices of right to information and information privacy in the community and within government. OIC has responsibility for providing an enquiries service with enquiries coming from members of the public, statutory authorities, local government and government departments.

External Review

OIC has responsibility for investigating and reviewing decisions of agencies and Ministers on access to and amendment of information under the Right to Information Act 2009 (Qld) (RTI Act) and Information Privacy Act 2009 (Qld) (IP Act). This role includes identifying whether agencies and Ministers have taken all reasonable steps to locate relevant documents, as well as deciding applications for extensions of time to process access applications and applications from non-profit organisations for financial hardship status. It also involves determining whether particular entities are covered by the legislation.

OIC attempts to resolve external review applications informally wherever possible.  However, if informal resolution cannot be achieved, a decision is made that either affirms, varies or sets aside the agency/Minister’s decision.


The IP Act recognises the importance of protecting the personal information of individuals. It creates a right for individuals to access and amend their own personal information and provides rules for how agencies may and must handle personal information.

OIC has the responsibility for:

  • the management and mediation of privacy complaints against Queensland government agencies
  • responsibility for the accuracy of privacy audits
  • education and training on privacy compliance
  • submissions to enquiries and reviews on privacy-related matters
  • presentations to government and the community
  • functions under the IP Act related to compliance notices, waivers and modifications of privacy principles in the public interest.