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The Queensland Ombudsman investigates complaints about the actions and decisions of state government departments and agencies (including state schools and TAFE), local councils and public universities. Their complaints assessment and investigation service is free and independent.
The Ombudsman is accountable to parliament, rather than the government of the day. No one can direct:
- how their investigations should be conducted
- whether they should or should not investigate particular complaints
- the level of priority given to investigations.
The only exception is when parliament or a parliamentary committee refers matters to the Ombudsman for investigation.
The Queensland Ombudsman has three main roles:
- to give people a timely, effective and independent way to have administrative actions of agencies investigated
- to improve the quality of decision-making and administrative practice in government agencies
- oversight of the Public Interest Disclosure Act 2010.