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Preferred supplier newsletter — January 2022

This month:

Coronavirus (COVID-19) updates

The latest information about Coronavirus (COVID-19) for preferred suppliers.

Incompatibility of Microsoft Windows 11 and LAQ Grants Online

Legal Aid Queensland (LAQ) has been alerted to the fact that Microsoft (MS) Windows 11 operating system is incompatible with the LAQ Grants Online platform. This is because Grants Online is only compatible with Internet Explorer at this time, and Internet Explorer is not supported by MS Windows 11.

It has been reported that Grants Online will not operate at all using MS Windows 11. Upgrading to MS Windows 11 as your operating system will lead to business continuity issues with lodging Grants applications, making claims, as well as lodgement of duty lawyer session reports, using Grants Online.

LAQ is currently urgently assessing this issue and fast-tracking a project to make Grants Online compatible with Microsoft Edge and Google Chrome. We expect this project and system testing to be completed by mid- to late-February 2022. In the meantime, if you want to use LAQ Grants Online we strongly encourage you to delay upgrading your operating system to MS Windows 11 until you receive a further update from us.

If you are experiencing difficulties using Grants Online, please contact the IT Service Desk

We will keep you updated, and we apologise for any inconvenience

Continuing professional development

Recorded CPD seminars are available on Grants Online under the Information Resources tab.

Feedback

We welcome feedback and comments from clients, the community and our suppliers. As preferred suppliers you play an important role in helping us to provide quality legal services to disadvantaged Queenslanders. If you would like to provide comments or suggestions to us about our services, policies, processes or staff members, you can complete a contact form or email us at any time.

Your feedback is important to us. We ensure a senior staff member investigates all issues raised thoroughly and we analyse all feedback every quarter to see what processes and services can be improved.

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