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Contact us

Making a complaint or compliment?

We welcome comments from clients, community partners, and our suppliers.

Feedback may be about:

  • legal aid policies and processes
  • a staff member or supplier behaviour or attitude
  • a staff member or supplier performance or professional competence
  • privacy of confidentiality.

You can contact us in the following ways:

Call us

Our legal information line

To get legal help—call Legal Aid Queensland on 1300 65 11 88Monday to Friday, 8:30am to 4:30pm (Australian Eastern Standard Time)—for the cost of a local call (from a landline in Australia), except for public holidays.

Questions about an application

For questions about an application for legal aid you have already submitted call 1300 383 900.

Natural disaster legal help — bushfires, cyclones, storms and floods

Call 1300 527 700 (cost of local call from a landline in Australia).

Youth Legal Advice Hotline

Young people (under 18 or people with a childrens court matter) can call 1800 LAQ LAQ (1800 527 527) to talk to a lawyer and get free and confidential legal advice about:

  • their legal rights
  • bail
  • diversionary options
  • getting legal representation
  • being charged with an offence
  • applying for legal aid 
  • concerns about talking to police and
  • other youth justice issues. 

 Call the Youth Legal Advice Hotline: 

  • Monday to Thursday 8am to 9pm  or
  • Friday 8am to Sunday 5pm (except for Good Friday, Easter Sunday and Christmas Day).

Indigenous information line

Call 1300 65 01 43 (cost of local call from a landline in Australia).

Counselling Notes Protect

A legal service for sexual assault counselling notes privilege call 1300 267 762.

Overseas callers

If you are calling from overseas you can call +61 7 3182 5181

Media inquiries

Visit our media inquiries page for more detail

Need extra help?

Help for people with hearing or speech difficulties

If you are deaf or have a hearing or speech impairment you can contact us using the National Relay Service.

To make a call:

Help in another language

Translating and interpreting service (TIS)

If you need to organise an interpreter in your language call the Translating and Interpreting Service (TIS) on 13 14 50. Ask them to contact Legal Aid Queensland on 1800 998 980. You can also listen to, or translate content on our website using our ReachDeck translation tool.


In person

View our office locations

Contact form 

Your privacy is important to us. Find out how your information will be used

Click here to view form.


Legal Aid Queensland—head office
GPO Box 2449
Brisbane QLD 4001

Feedback and complaints policy

See our full feedback and complaints policy for more information.

Other contact details

Fax—(07) 3917 0249 

LAQ directory switchboard—call 07 3182 5182.

Last updated 3 January 2023

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