In this section
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START OF Multicultural Action Plan
END OF Multicultural Action Plan
END OF Corporate publications
Section 24 of the Act requires entities with actions in the Action Plan to report publicly on an annual basis. The report below fulfils this requirement for 2019-20 for Legal Aid Queensland.
All sub-actions, where relevant, for Legal Aid Queensland (LAQ) have been listed in this template for ease of reporting.
Advancing Queensland's Priorities (AQP)
Progress status for 2019-20
On track Completed
Yet to commence
Achievements and outcomes for people from culturally and linguistically diverse communities
Develop and promote specific resources to improve access for customers from culturally diverse backgrounds.
(Supports the Queensland Government Multicultural Policy and Action Plan)
Be a responsive government
LAQ and DJAG
Publish relevant resources including factsheets and guides in languages other than English.
Be a responsive government
LAQ’s website content, including publications (factsheets and guides) is available in approximately 99 languages through a translation tool, ‘Browsealoud’.
LAQ distributes translated legal information to people from migrant and refugee backgrounds.
Provide access to legal information via the agency’s website, which can be translated into 100 different languages and has the option for audio translation.
LAQ’s website content, including legal information, is available in approximately 99 languages through a translation tool, ‘Browsealoud’.
Provide free interpreter services to clients for the provision of legal information and advice services.
LAQ provides free interpreter services for clients in accordance with the Queensland Government’s ‘Language Services Policy’.
Participate in community events and provide community legal education (CLE) when requested.
LAQ delivers CLE sessions on common legal topics to people from migrant and refugee communities in a TAFE and settlement support setting. LAQ also regularly participates in community events.
Increase cultural understanding and capability of staff by providing access to events, training and development opportunities.
Promote opportunities for staff to build cultural capability when working with people from culturally diverse backgrounds through implementation of the agency’s Diversity and Inclusion Strategy.
LAQ provides access to cultural competency and cultural awareness training to all LAQ employees.
Commit to increasing all forms of diversity on Queensland Government boards.
LAQ does not appoint members of its Board. Board appointments are made by the Queensland Government. Currently 20% membership of the LAQ Board identifies as Aboriginal & Torres Strait Islander and 60% of the Board are women.
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Advancing Queensland Priorities (AQP)
Promote the Multicultural Queensland Charter to government agency staff and consider its principles when developing policies or providing services.
Be a responsive Government
Raise awareness of the Multicultural Queensland Charter by continually updating the agency’s website to include action plan items from the Queensland Multicultural Action Plan 2019–20 to 2021–22 and providing information on the agency’s Diversity and Inclusion Strategy.
LAQ publishes our Multicultural Action Plan on our website and also externally publishes our First Nations Strategic plan. LAQ also publishes our approach to diversity and inclusion in our ‘Work for us’ pages in our Employee guide.
Consider the Multicultural Queensland Charter when planning and developing service delivery models and policies.
LAQ has published the Charter on our intranet for all employees to access and LAQ is committed to considering the Charter as part of policy planning and developing service delivery models and policies
Embed Multicultural Queensland Charter principles in the agency’s human resources policy and procedures as they are reviewed.
LAQ is committed to ensuring the Charter is a part of human resource policy and procedure reviews.
Sign up and participate in the Australian Human Rights Commission Racism. It stops with me campaign.
LAQ has committed to the Australian Human Rights Commission Racism, it stops with me campaign and will continue implementation in 2020-21.
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Completed Yet to commence
Provide pathways to employment in the Queensland Public Sector for migrants, refugees and people seeking asylum, such as through work experience, internships or targeted recruitment.
Create jobs in a strong economy
Keep Queenslanders healthy
Multiple agencies, including LAQ
LAQ has committed to undertaking a refugee and asylum seeker work experience program.
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