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Multicultural Action Plan Annual Reporting for 2019-20
Current report
Previous reports
Background
- ‘Our story, our future’ is the Queensland Government’s Multicultural Policy (PDF, 2.75MB) promoting an inclusive, harmonious and united community for Queensland.
- The policy focuses Queensland Government action on three policy priorities for culturally diverse communities and Queensland as a whole:
- achieving culturally responsive government
- supporting inclusive, harmonious and united communities
- improving economic opportunities.
Notes:
- The Policy and Action Plan support priorities set out in the Government’s objectives for the community, Our Future State: Advancing Queensland’s Priorities. These priorities are:
- Be a responsive government
- Keep Queenslanders healthy
- Create jobs in a strong economy
- Give all our children a great start
2019-20 report
Priority area 1: Culturally responsive government
Outcomes:
- Improve knowledge about customers’ diversity
- Culturally capable services and programs
- A productive, culturally capable and diverse workforce
Action
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Advancing Queensland's Priorities (AQP)
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Responsible agency
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Timeframe
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Progress status for 2019-20
Legend:
On track Completed
Yet to commence
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Achievements and outcomes for people from culturally and linguistically diverse communities
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Develop and promote specific resources to improve access for customers from culturally diverse backgrounds.
(Supports the Queensland Government Multicultural Policy and Action Plan)
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Be a responsive government
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LAQ and DJAG
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2019–22
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Publish relevant resources including factsheets and guides in languages other than English.
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Be a responsive government
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LAQ
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2019–22
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Completed
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LAQ’s website content, including publications (factsheets and guides) is available in approximately 99 languages through a translation tool, ‘Browsealoud’.
LAQ distributes translated legal information to people from migrant and refugee backgrounds.
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Provide access to legal information via the agency’s website, which can be translated into 100 different languages and has the option for audio translation.
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Be a responsive government
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LAQ
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2019–22
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Completed
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LAQ’s website content, including legal information, is available in approximately 99 languages through a translation tool, ‘Browsealoud’.
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Provide free interpreter services to clients for the provision of legal information and advice services.
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Be a responsive government
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LAQ
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2019–22
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Completed
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LAQ provides free interpreter services for clients in accordance with the Queensland Government’s ‘Language Services Policy’.
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Participate in community events and provide community legal education (CLE) when requested.
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Be a responsive government
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LAQ
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2019–22
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Completed
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LAQ delivers CLE sessions on common legal topics to people from migrant and refugee communities in a TAFE and settlement support setting. LAQ also regularly participates in community events.
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Increase cultural understanding and capability of staff by providing access to events, training and development opportunities.
(Supports the Queensland Government Multicultural Policy and Action Plan)
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Be a responsive government
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All agencies
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2019–22
|
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Promote opportunities for staff to build cultural capability when working with people from culturally diverse backgrounds through implementation of the agency’s Diversity and Inclusion Strategy.
|
Be a responsive government
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LAQ
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2019–22
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On track
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LAQ provides access to cultural competency and cultural awareness training to all LAQ employees.
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Commit to increasing all forms of diversity on Queensland Government boards.
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Be a responsive government
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All agencies
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2019–22
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N/A
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LAQ does not appoint members of its Board. Board appointments are made by the Queensland Government. Currently 20% membership of the LAQ Board identifies as Aboriginal & Torres Strait Islander and 60% of the Board are women.
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Insert case studies or good news stories to highlight achievements relevant to Priority area 1: NIL
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Priority area 2: Inclusive, harmonious and united communities
Outcomes:
- Recognition and respect for Aboriginal and Torres Strait Islander heritage and culture
- Queenslanders celebrate our multicultural identity
- Connected and resilient communities
- A respectful and inclusive narrative about diversity
Action
|
Advancing Queensland Priorities (AQP)
|
Responsible agency
|
Timeframe
|
Progress status for 2019-20
Legend:
On track Completed
Yet to commence
|
Achievements and outcomes for people from culturally and linguistically diverse communities
P
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Promote the Multicultural Queensland Charter to government agency staff and consider its principles when developing policies or providing services.
(Supports the Queensland Government Multicultural Policy and Action Plan)
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Be a responsive Government
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All agencies
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2019–22
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Raise awareness of the Multicultural Queensland Charter by continually updating the agency’s website to include action plan items from the Queensland Multicultural Action Plan 2019–20 to 2021–22 and providing information on the agency’s Diversity and Inclusion Strategy.
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Be a responsive Government
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LAQ
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2019–22
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On track/completed
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LAQ publishes our Multicultural Action Plan on our website and also externally publishes our First Nations Strategic plan. LAQ also publishes our approach to diversity and inclusion in our ‘Work for us’ pages in our Employee guide.
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Consider the Multicultural Queensland Charter when planning and developing service delivery models and policies.
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Be a responsive Government
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LAQ
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2019–22
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On track/completed
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LAQ has published the Charter on our intranet for all employees to access and LAQ is committed to considering the Charter as part of policy planning and developing service delivery models and policies
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Embed Multicultural Queensland Charter principles in the agency’s human resources policy and procedures as they are reviewed.
(Supports the Queensland Government Multicultural Policy and Action Plan)
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Be a responsive Government
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LAQ
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2019–22
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On track
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LAQ is committed to ensuring the Charter is a part of human resource policy and procedure reviews.
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Sign up and participate in the Australian Human Rights Commission Racism. It stops with me campaign.
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Be a responsive Government
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All agencies
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2019–22
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On track
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LAQ has committed to the Australian Human Rights Commission Racism, it stops with me campaign and will continue implementation in 2020-21.
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Insert case studies or good news stories to highlight achievements relevant to Priority area 2: NIL
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Priority area 3: Economic opportunities
Outcomes:
- Queensland gets the most benefit from our diversity and global connections
- Individuals supported to participate in the economy
Action
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Advancing Queensland's Priorities (AQP)
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Responsible agency
|
Timeframe
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Progress status for 2019-20
Legend:
On track
Completed Yet to commence
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Achievements and outcomes for people from culturally and linguistically diverse communities
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Provide pathways to employment in the Queensland Public Sector for migrants, refugees and people seeking asylum, such as through work experience, internships or targeted recruitment.
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Be a responsive Government
Create jobs in a strong economy
Keep Queenslanders healthy
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Multiple agencies, including LAQ
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2019–22
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On track
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LAQ has committed to undertaking a refugee and asylum seeker work experience program.
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Insert case studies or good news stories to highlight achievements relevant to Priority area 3: NIL
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Last updated 14 October 2021