Main Content Anchor

Help over the phone

Legal information

You can get free legal information to help you work out your legal problem by:

  • calling 1300 65 11 88 or
  • visiting one of our 14 offices around the state.

Our experienced client information officers will listen to your problem and may be able to give you some general legal information to help you. They'll also tell you about our services and how to access them.

While our client information officers are highly trained professionals, they're not lawyers and can't give you legal advice.

Opening hours

  • Monday to Friday from 8:30am to 4:30pm (AEST), excluding public holidays.


Call costs

If you’re calling from a landline in Australia, local call costs apply. If you’re calling from a mobile you will most likely be charged full mobile phone call rates by your service provider. If you can, call us back from a landline, where you’ll only be charged for the cost of a local call.

Interpreting services

If you need an interpreter, call the Translating and Interpreting Services on 13 14 50 to organise an interpreter in your language. Ask them to contact Legal Aid Queensland on 1800 998 980. For the hearing impaired, call us via the National Relay Service: dial 133 677 and ask for 1300 651 188. This is a free service.

Legal advice

If your problem is more serious, and you meet our eligibility criteria, you can arrange to talk to a lawyer at a legal advice session. You can get legal advice over the phone or face-to-face by visiting one of our offices around Queensland. We also arrange regular legal advice sessions for prisoners at all Queensland correctional centres, either via videoconference or face-to-face at prison.

Note:  We are unable to give legal advice by email. 

Find out what services are available

Youth Legal Advice Hotline 

Young people (under 18 or people with a childrens court matter) can call 1800 LAQ LAQ (1800 527 527) to talk to a lawyer and get free and confidential legal advice about:

  • their legal rights
  • bail
  • diversionary options
  • getting legal representation
  • being charged with an offence
  • applying for legal aid 
  • concerns about talking to police and
  • other youth justice issues. 

 Call the Youth Legal Advice Hotline: 

  • Monday to Thursday 8am to 9pm  or
  • Friday 8am to Sunday 5pm (except for Good Friday, Easter Sunday and Christmas Day).

Indigenous information line

Call 1300 65 01 43 (cost of local call from a landline in Australia).

Counselling notes protect

A legal service for sexual assault counselling notes privilege call 1300 267 762.

Overseas callers

If you are calling from overseas you can call +61 7 3182 5181.

Already submitted a Legal Aid application?

For questions about an application for legal aid you have already submitted call 1300 383 900.

Last updated 23 September 2022

Back to top