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Natural disaster legal help

Natural disaster legal helpline 1300 527 700

We can help if you’ve been affected by a bushfire, cyclone, storm, flood or other severe weather or natural disaster.

Call our natural disaster legal help line on 1300 527 700 to get help with issues you may face when your property has been damaged by a natural disaster or severe weather.

We also have factsheets and guides available giving you information about making an insurance claim after a natural disaster or severe weather.

Law for all podcast series

Episode 3: Dealing with insurance and damage when a natural disaster hits 

View the transcript 

In this episode, Legal Aid Queensland's consumer advocate and Principal Lawyer Paul Homes discusses what to do if your home or property has been damaged, how to avoid hustlers, and how to go about dealing with the insurance side of clean-up. 

You can also listen to this podcast here

Cyclones, floods and storms

Our “When disaster strikes—cyclones, storms and floods guide” helps Queenslanders with their insurance claims after a storm, cyclone or flood. It gives information on home building and contents insurance policies. It doesn’t give information on other types of insurance such as motor vehicle insurance policies.

disaster-strikes-thumb.jpg   Print version: When disaster strikes - cyclones, storms and floods
Please note: this publication is only available online.


Our  “Bushfires and insurance claims” factsheet outlines the process for making an insurance claim and explains your legal rights if your home or property has been damaged by a bushfire.

bushfire factsheet   Print version: Bushfires and insurance claims

Please note: this publication is only available online.

Legal information factsheets

Note: Some of these publications are currently being updated.

If you need advice about your insurance claim, call our natural disaster legal help line on 1300 527 700.


Property (including rentals and tenancy)

Services and utilities


Debt and financial problems


Who else can help?

Australian Financial Complaints Authority (AFCA)

Note: The Financial Ombudsman Service has stopped operation. Complaints about insurance claims are now handled by the Australian Financial Complaints Authority (AFCA). Please call 1800 931 678 or visit  

Other contacts

  • Landlords in tenancy-related matters—The REIQ is offering a specialist flood hotline for landlords for 30 days—contact 1300 697 347
  • Body corporates—contact the BCCM Information and Community Education Unit on 1800 060 119
  • Business about commercial and business matters—North Queensland Business Centre is running a Small Business Recovery—contact 1300 654 89
  • Hardship assistance from banks—visit the Australian Bankers Association website at


Related Links & Information

Last updated 9 September 2021

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