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Help over the phone

Legal information

You can get free legal information to help you work out your legal problem by:

  • calling our Client Information Service Centre on 1300 65 11 88 or
  • visiting one of our 14 offices around the state.

Our experienced client information officers will listen to your problem and may be able to give you some general legal information to help you. They'll also tell you about our services and how to access them.

While our client information officers are highly trained professionals, they're not lawyers and can't give you legal advice.

Opening hours

The Client Information Service Centre is open from 8.30am to 5pm (EST), from Monday to Friday.

Call costs

If you’re calling from a landline in Australia, local call costs apply. If you’re calling from a mobile you will most likely be charged full mobile phone call rates by your service provider. If you can, call us back from a landline, where you’ll only be charged for the cost of a local call.

Interpreting services

If you need an interpreter, call the Translating and Interpreting Services on 13 14 50 to organise an interpreter in your language. For the hearing impaired, call us via the National Relay Service:
dial 133 677 and ask for 1300 651 188. This is a free service.

Legal advice

If your problem is more serious, and you meet our eligibility criteria, you can arrange to talk to a lawyer at a legal advice session. You can get legal advice over the phone or face-to-face by visiting one of our offices around Queensland. We also arrange regular legal advice sessions for prisoners at all Queensland correctional centres, either via videoconference or face-to-face at prison.

Note:  We are unable to give legal advice by email. 

Find out what services are available

Youth Legal Advice Hotline 

Young people can call 1800 LAQ LAQ (1800 527 527) to talk to a lawyer and get free and confidential legal advice about bail, diversionary options, being charged with an offence, talking to police and youth justice issues. Monday to Friday 8am to 9pm and Saturday 7am to 5pm (except for public holidays).

Find out how this service helps young people.

Indigenous information line

Call 1300 65 01 43 (cost of local call from a landline in Australia).

Counselling notes protect

A legal service for sexual assault counselling notes privilege call 1300 267 762.

Overseas callers

If you are calling from overseas you can call +61 7 3182 5181.

Already submitted a Legal Aid application?

For questions about an application for legal aid you have already submitted call 1300 383 900.

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