Information privacy
Legal Aid Queensland is committed to protecting the privacy of personal information of people who interact with us. LAQ’s Privacy policy sets out our privacy obligations and how Legal Aid Queensland meets these obligations.
The Information Privacy Act 2009 (IP Act) regulates how public sector agencies, including Legal Aid Queensland, manage personal information. The Queensland Privacy Principles in the IP Act:
- regulate how agencies collect, secure, use and disclose personal information
- allow individuals to access their personal information held by government agencies
- allow individuals to request corrections to their personal information.
The full text of the Queensland Privacy Principles can be found in Schedule 3 of the Information Privacy Act 2009.
What is personal information?
Personal information is defined in the IP Act as:
“Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable from the information or opinion –
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in material form or not
What personal information does Legal Aid QLD keep?
For information about personal information held by Legal Aid Queensland, see What personal information is held by Legal Aid Queensland and why?
How can I access or amend my personal information?
For information about accessing or amending personal information held by Legal Aid Queensland, see How to access documents held by Legal Aid Queensland
How do I make a privacy complaint?
If you think Legal Aid Queensland has not handled your personal information in accordance with the IP Act, you can make a privacy complaint by writing to:
Complaints
Legal Aid Queensland
GPO Box 2449
Brisbane Qld 4001
Email: complaints@legalaid.qld.gov.au
Last updated 22 April 2026