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How to use the resources

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    How to use the tool kits

    Best practice guidelines

    We believe the Blurred Borders Queensland materials can be most appropriate and effective when applied and adapted by, and with, people who best know the local, cultural context in line with these principles:

    1. Put people and communities at the centre
      • Help people tell their story and understand the law and legal process in ways that make sense for them
      • Apply a trauma informed approach
    2. To map out legal processes, stories and concepts
      • Not as legal advice or a quick fix
      • Work cooperatively to tell stories
      • Build a shared picture of what has happened and/or what can happen next
    3. As plain language* communication tools
      • Support conversations between people
      • Part of a process of developing rapport, trust and constructive relationships
      • To strengthen shared understanding
      • Support people to take action 

    *Plain language communication includes putting information in active voice, time order, explaining jargon and taking ideas one at a time.

    Practical tips for using the story cards

    Choose cards ahead of time

    If you have access to background information, you can select the cards you think you will need ahead of time. This makes the resources easier to manage and more time efficient. 

    Organise the materials

    If you use the same cards frequently it can be helpful to organise the cards in sets that suit you. For example, a ‘bail process’ set or a ‘DVO conditions’ set.

    Tip: the cards can be removed from the pack by unsnapping the hinge ring. 

    Make space

    Make sure you have plenty of space to lay out the story cards in their logical order to explain the legal issue. This will help ensure all the messages can be clearly seen and understood by all parties.

    Build trust and ask permission

    It is essential to build rapport first before you introduce the story cards respectfully. E.g., “Can I use these cards to help me talk to you about the legal problem?” The story cards won’t be suitable for every client and every legal situation. It is ok not to use the cards if a client is uncomfortable.

    Start with the people in the story

    Good storytelling always introduces characters early. Be sure to start with the people cards. This can be done using cards like ‘lawyer’ or ‘accused’ but there are also blank people cards that you can use to write someone’s name across the bottom - just be sure to use a whiteboard marker!

    Space things out

    There are no punctuation marks available when using the story cards. Instead, add space between cards to help separate ideas or different options. 


    Be collaborative

    The cards were created to support two-way conversations. Don’t be afraid to ask questions or invite participants to add/change story cards during the session. This helps to build trust and gauge the level of understanding of participants.

    The story card deconstructed

    Deconstructed card

    The story card deconstructed(PDF, 40KB)

    Common story card layouts

    Common layouts are examples of how the story cards can be displayed to show clients common legal concepts, places and conditions.

    They can be recreated using your story cards or printed and displayed when needed.

    Check out the common layouts created by the Blurred borders Queensland team – or get creative and make your own!

    View common layouts

    Last updated 9 June 2025