Our policies

Our policies and procedures

Client service

• Complaints and compliments policy
• Framework for the Best Practice Guidelines
• Language Services Policy
• Our services
• Public Interest Disclosure Policy
• Service charter

Code of Conduct

• Code of Conduct

Grants

• Grants Handbook
• Grants Policy Manual

Media

• Media inquiries

Our partners

Our partners include: 

• Preferred suppliers  
  Private law firms who do work on our behalf for legally-aided clients.
• Community legal centres  
  Organisations that provide a range of general and specialist legal services to the local community.
• Community access points
  Organisations that provide a range of support services to the local community.

Recruitment

• Careers
• Recruitment and Selection Policy
• Job application process
• Graduate recruitment
• Vacation clerkship

Release of information

• Administrative Access Policy
• Right to Information

Risk management

• Risk Management Policy

Safety and security

• Safety and security
• Camera surveillance systems and your privacy(PDF, 80KB)

Service standards

• Case Management Standards