In this section
START OF Policies and procedures
START OF Grants Handbook
START OF What do we fund?
START OF Civil law
END OF Civil law
END OF What do we fund?
END OF Grants Handbook
END OF Policies and procedures
For legal aid to be granted for representation in a consumer protection matter the following tests must be satisfied:
Applicants seeking a grant of legal assistance should forward all of the following documents for assessment:
Preferred suppliers should refer any applicants to the Legal Aid Queensland information and advice service.
In-house practitioners seeking a grant of legal assistance should electronically submit an application for aid via the Grants Online system and advise:
Practitioners must also ensure that the following documents are retained on file:
All consumer protection matters are allocated to the Consumer Protection Unit of Legal Aid Queensland. Consumer protection matters are not referable to preferred suppliers.
The grant of aid to conduct involved negotiations in relation to a consumer dispute is D2.
The grant of aid to take a detailed statement after investigation including perusing relevant documents and advising on relevant law in order to progress a dispute to an internal dispute resolution scheme, tribunal or court is D4.
The grant of aid to represent a client at a lawyer assisted negotiation (internal dispute resolution) in a consumer protection matter is D5.
A decision to refuse legal aid for this type of matter may be appealed to the external review officer (refer to review of decisions).
Last updated 24 October 2019